With the digital revolution that has become more prominent post-pandemic, several consumer behaviors are changing. New Arab marketing trends show that Arab consumers are becoming more demanding of brands and are more likely to switch brands that are unable to meet their rapidly growing needs. They are now looking for options that are more convenient, healthier, and easily accessible.
In the wake of this realization, the brands that will lead the digital world in the coming years are the brands that are flexible and can meet up with the demands of the consumers. Following a need for complete satisfaction from brands, Arab consumers are now very strict with their criteria for purchasing from a brand. According to research, most people in the middle east are more likely to make a purchase based on emotion.
This highlights the importance of proper emotional analysis when trying to determine consumer intent in the Arabic speaking market. So, what is Arabic Sentiment Analysis?
Arabic Sentiment Analysis (ASA)
Arabic is one of the most spoken languages in the world. Despite this, Arabic speakers receive very little attention when it comes to sentiment analysis. Of course, as the second hardest language to learn, this ranks Arabic among the most complex languages in the world. These are more reasons why careful attention must be given to Arabic speaking consumers while performing a sentiment analysis.
Sentiment analysis is the process of identifying and categorizing the opinions that have been expressed by consumers in a piece of text to determine the writer’s intent about a certain topic or product.
Now, there is the native Arabic dialects (of which there are dozens), and there is modern standard Arabic. When trying to perform sentiment analysis, most tools and services used for this purpose perform this translation in modern standard Arabic. The problem with this method is that only 30% of the internet is in modern standard Arabic.
The rest, 70% is in Arabic dialects, and because most tools do not translate in this dialect (or even pick it up), the original intent of a lot of consumers is not known or miscalculated.
Some of these tools even translate this language to English and measure the sentiment and emotion of the writer in the English language, thereby omitting a lot of surrounding information from the conversation. The result of this is a negative impact on the sentiment readings and the emotions of the writer.
The Arabic language has a unique textual and phonetic structure. Every word has either a positive or a negative meaning. Linguistic texts in Arabic have several types of expressions each giving either an explicit or implicit meaning. Therefore, from the meanings of the words written, a person can tell the style of the writer and can understand the feelings that the writer is trying to portray. A slight change in the position of an articulation point on a character, or the duration of a vowel’s movement, can alter the entire meaning of a word. This is why one must be very careful when carrying out sentiment analysis, especially in the Arabic language.
The bridge between a brand and a consumer
As a brand looking to satisfy your Arabic customers completely, it is pertinent for you to understand their original intent. The only way you can do this is by correctly translating their language. This can only be achieved by using tools that run models in native Arabic dialects. Luckily, some tools perform this service accurately.
When searching for a tool to use for your sentiment analysis, one of the vital factors to consider is the expertise level of the developers of the tool. As the need for original Arabic dialect translation continues to rise, more developers will plunge into the sector in a bid to make money under the guise of providing value. To avoid getting poor value for your money, you must choose your provider carefully.
D/A’s Sila tool has been a sensation since its launch in 2018. Sila has a mindset that does not just listen but listens to understand. Using Arabic native AI and Natural Language Processing models, the tool can deliver original and accurate results. The team is constantly open to growth. Having over 40 million posts since 2018 exposes them to a lot of insights into the most recent challenge. If there is an issue, you can rest assured that this team is aware of it and is working on the best solutions.
With a full understanding of the Arabic dialect, a lot of data at their disposal, and Arabic native AI, you will not have to worry about incorrect translations. Sila bridges the gap between you and your consumers, making it easy for you to connect with them and meet their needs, eventually building trust between you and your consumers.